Support

Use “Forgot password” on the sign-in screen to reset it. If the reset email doesn't arrive within a few minutes, check your spam folder, then email us and we'll help.

Subscriptions (Tutor Pro, Band Admin Pro, Organiser Pro) are billed through your Apple App Store or Google Play account and can be changed or cancelled there. Moved to a new device? Open Settings in the app and tap “Restore Purchases”.

Open Settings and choose “Delete Account”. Your account and data are removed after a short grace period. You can also export a copy of your data from Settings first. More about deleting your account.

Accounts for children under 13 need a parent or guardian's permission before they're fully switched on. We email the guardian a link to approve; until then the account stays limited, and younger members are kept private and harder to contact. Parents can email us at any time to review or remove their child's information.

You can report any message, post, photo or profile from inside the app, and block any member so they can no longer contact you. We review reports and act on them, usually within 24 hours.

Try closing and reopening the app first. If it persists, email us with what you were doing when it happened and we'll look into it.